1hplus Privacy Policy

1.Introduction

1hplus ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all individuals who interact with the 1hplus website, mobile interface, and associated gaming services (collectively, the "Services"). This Privacy Policy ("Policy") describes in detail how 1hplus collects, processes, stores, shares, and safeguards your personal information in connection with your use of the Services.

This Policy is issued in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission ("NPC"). 1hplus acts as the Personal Information Controller in respect of the personal data it collects from users of the platform.

Please read this Policy carefully. If you do not agree with the practices described herein, you should discontinue your use of the 1hplus platform. For questions or concerns regarding this Policy, please refer to the contact information provided in Section 14.

2.Personal Data We Collect

1hplus collects personal data from you in the following categories, depending on how you interact with the platform:

2.1 Registration and Identity Data

• Full legal name as it appears on a government-issued identification document;
• Date of birth (used to verify the 21+ age requirement);
• Philippine mobile number and email address;
• Username and encrypted password;
• Government-issued identification number (e.g., PhilSys ID, passport, driver's license) where required for identity verification.

2.2 Financial and Transaction Data

• GCash or PayMaya account details (mobile number linked to the e-wallet);
• Philippine bank account details (bank name, account number) for bank transfer transactions;
• Debit card details where applicable;
• Transaction history, including deposit amounts, withdrawal requests, and gaming activity records.

2.3 Technical and Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features accessed on the 1hplus platform;
• Cookie identifiers and similar tracking technologies (see Section 6).

2.4 Communications Data

• Records of your communications with 1hplus customer support, including live chat transcripts, emails, and support ticket history;
• Feedback, survey responses, and promotional opt-in preferences.

3.How We Use Your Personal Data

1hplus uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and administer your 1hplus player account, including identity verification and age verification (21+ requirement);
• Service Delivery: To provide access to the 1hplus gaming platform, process deposits and withdrawals, and deliver the Services you have requested;
• Regulatory Compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations under Republic Act No. 9160 (Anti-Money Laundering Act), and other applicable Philippine laws and regulations;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats;
• Responsible Gaming: To monitor gaming behavior and enforce responsible gaming tools such as deposit limits, session reminders, and self-exclusion requests;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Marketing and Promotions: To send you promotional offers, bonus notifications, and platform updates, subject to your communication preferences. You may opt out of marketing communications at any time;
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality and user experience of the 1hplus platform.

4.Legal Basis for Processing

1hplus processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and 1hplus, including account registration, transaction processing, and service delivery;
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, AML obligations, and tax reporting requirements;
• Legitimate Interests: Processing is necessary for the legitimate interests of 1hplus, including fraud prevention, platform security, and service improvement, provided such interests are not overridden by your rights and freedoms;
• Consent: Where required by law, 1hplus will obtain your explicit consent before processing your personal data for specific purposes, such as direct marketing. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5.Data Sharing and Disclosure

1hplus does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Service Providers: GCash, PayMaya / Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing deposits and withdrawals;
• Identity Verification Providers: Third-party KYC (Know Your Customer) service providers engaged to verify your identity and age in compliance with regulatory requirements;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government agencies where disclosure is required by law or court order;
• Technology and Infrastructure Partners: Cloud hosting providers, cybersecurity firms, and platform technology vendors who process data on behalf of 1hplus under strict data processing agreements;
• Professional Advisors: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third-party service providers engaged by 1hplus are contractually required to implement appropriate technical and organizational measures to protect your personal data and to process it only in accordance with 1hplus's instructions.

6.Cookies and Tracking Technologies

The 1hplus platform uses cookies and similar tracking technologies to enhance your user experience, maintain session security, and analyze platform usage. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the operation of the 1hplus platform, including session management and security. These cannot be disabled;
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations;
• Analytics Cookies: Used to collect aggregated, anonymized data about how users interact with the 1hplus platform, enabling us to improve performance and usability;
• Marketing Cookies: Used to deliver relevant promotional content based on your activity on the platform. You may opt out of marketing cookies through your account settings.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 1hplus platform.

7.Data Retention

1hplus retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention periods:

• Account Data: Retained for the duration of your active account and for a period of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements;
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with AML regulations;
• Customer Support Records: Retained for three (3) years from the date of the last interaction;
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with 1hplus's data disposal procedures.

8.Data Security

1hplus implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 1hplus platform;
• AES-256 encryption for sensitive data stored at rest, including financial information and identity documents;
• Multi-factor authentication (MFA) options for player accounts;
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity firms;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• 24/7 security monitoring and incident response procedures.

While 1hplus takes all reasonable precautions to protect your data, no system is entirely immune to security risks. In the event of a personal data breach that is likely to result in harm to affected individuals, 1hplus will notify the National Privacy Commission and affected users in accordance with the requirements of the Data Privacy Act of 2012.

9.Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 1hplus:

• Right to be Informed: The right to be informed of how your personal data is collected, used, and processed;
• Right of Access: The right to request a copy of the personal data 1hplus holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to applicable legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the 1hplus Data Protection Officer using the contact details provided in Section 14. 1hplus will respond to all verified requests within thirty (30) days.

10.Children's Privacy and Age Restriction

The 1hplus platform is strictly intended for individuals aged twenty-one (21) years and above. 1hplus does not knowingly collect personal data from persons under the age of 21. If you are under 21, you are prohibited from registering an account or using the 1hplus Services in any capacity.

If 1hplus becomes aware that personal data has been collected from a person under the age of 21, such data will be immediately deleted and the associated account will be permanently closed. If you believe that a minor has registered on the 1hplus platform, please contact us immediately using the details in Section 14.

11.International Data Transfers

1hplus primarily processes and stores personal data within the Republic of the Philippines. In certain circumstances, personal data may be transferred to and processed in other countries, for example where 1hplus engages technology infrastructure providers with servers located outside the Philippines.

Where such transfers occur, 1hplus ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that impose data protection obligations equivalent to those required under Philippine law. By using the 1hplus platform, you consent to such transfers where necessary for the provision of the Services.

12.Third-Party Links

The 1hplus platform may contain links to third-party websites or services for informational purposes. This Privacy Policy applies solely to the 1hplus platform and does not govern the privacy practices of any third-party websites. 1hplus is not responsible for the content or privacy practices of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

13.Updates to This Privacy Policy

1hplus reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, 1hplus will notify registered players via the contact details on file or by displaying a prominent notice on the platform.

The updated Policy will take effect on the date specified in the notice. Your continued use of the 1hplus platform following the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how 1hplus protects your personal data.

14.Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 1hplus, please contact our Data Protection Officer:

Data Protection Officer – 1hplus

Email: [email protected]

General Support: [email protected]

(Email addresses above are displayed as plain text and are not clickable links.)

You may also reach us through the live chat feature available on the 1hplus platform after logging in to your account. Our support team is available 24 hours a day, 7 days a week.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at www.privacy.gov.ph.