Your privacy matters to us. This Privacy Policy explains how 1hplus collects, uses, stores, and protects your personal information when you use our platform and Services.
This Privacy Policy applies to all users of the 1hplus platform, including registered players and visitors accessing the site from the Philippines or any other jurisdiction. By using 1hplus, you consent to the practices described in this Policy.
1hplus ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all individuals who interact with the 1hplus website, mobile interface, and associated gaming services (collectively, the "Services"). This Privacy Policy ("Policy") describes in detail how 1hplus collects, processes, stores, shares, and safeguards your personal information in connection with your use of the Services.
This Policy is issued in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission ("NPC"). 1hplus acts as the Personal Information Controller in respect of the personal data it collects from users of the platform.
Please read this Policy carefully. If you do not agree with the practices described herein, you should discontinue your use of the 1hplus platform. For questions or concerns regarding this Policy, please refer to the contact information provided in Section 14.
1hplus collects personal data from you in the following categories, depending on how you interact with the platform:
2.1 Registration and Identity Data
2.2 Financial and Transaction Data
2.3 Technical and Usage Data
2.4 Communications Data
1hplus uses the personal data it collects for the following purposes:
1hplus processes your personal data on the following legal bases under the Data Privacy Act of 2012:
1hplus does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
All third-party service providers engaged by 1hplus are contractually required to implement appropriate technical and organizational measures to protect your personal data and to process it only in accordance with 1hplus's instructions.
The 1hplus platform uses cookies and similar tracking technologies to enhance your user experience, maintain session security, and analyze platform usage. The following categories of cookies are used:
You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 1hplus platform.
1hplus retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention periods:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with 1hplus's data disposal procedures.
1hplus implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:
While 1hplus takes all reasonable precautions to protect your data, no system is entirely immune to security risks. In the event of a personal data breach that is likely to result in harm to affected individuals, 1hplus will notify the National Privacy Commission and affected users in accordance with the requirements of the Data Privacy Act of 2012.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 1hplus:
To exercise any of these rights, please contact the 1hplus Data Protection Officer using the contact details provided in Section 14. 1hplus will respond to all verified requests within thirty (30) days.
The 1hplus platform is strictly intended for individuals aged twenty-one (21) years and above. 1hplus does not knowingly collect personal data from persons under the age of 21. If you are under 21, you are prohibited from registering an account or using the 1hplus Services in any capacity.
If 1hplus becomes aware that personal data has been collected from a person under the age of 21, such data will be immediately deleted and the associated account will be permanently closed. If you believe that a minor has registered on the 1hplus platform, please contact us immediately using the details in Section 14.
1hplus primarily processes and stores personal data within the Republic of the Philippines. In certain circumstances, personal data may be transferred to and processed in other countries, for example where 1hplus engages technology infrastructure providers with servers located outside the Philippines.
Where such transfers occur, 1hplus ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that impose data protection obligations equivalent to those required under Philippine law. By using the 1hplus platform, you consent to such transfers where necessary for the provision of the Services.
The 1hplus platform may contain links to third-party websites or services for informational purposes. This Privacy Policy applies solely to the 1hplus platform and does not govern the privacy practices of any third-party websites. 1hplus is not responsible for the content or privacy practices of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
1hplus reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, 1hplus will notify registered players via the contact details on file or by displaying a prominent notice on the platform.
The updated Policy will take effect on the date specified in the notice. Your continued use of the 1hplus platform following the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how 1hplus protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 1hplus, please contact our Data Protection Officer:
Data Protection Officer – 1hplus
Email: [email protected]
General Support: [email protected]
(Email addresses above are displayed as plain text and are not clickable links.)
You may also reach us through the live chat feature available on the 1hplus platform after logging in to your account. Our support team is available 24 hours a day, 7 days a week.
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at www.privacy.gov.ph.
Six pillars of our commitment to your data security and privacy rights
All data transmitted between your device and 1hplus is protected by SSL/TLS encryption. Sensitive stored data uses AES-256 encryption — the same standard used by major Philippine banks.
1hplus operates in full compliance with Republic Act No. 10173 — the Data Privacy Act of 2012 — and is guided by the National Privacy Commission's regulations for personal data protection.
1hplus never sells, rents, or trades your personal information to third parties for marketing purposes. Your data is used solely to deliver and improve the 1hplus Services.
Access, correct, or request deletion of your personal data at any time through your 1hplus account settings or by contacting our Data Protection Officer directly.
As a PAGCOR-regulated platform, 1hplus adheres to strict data handling and record-keeping standards set by Philippine gaming authorities, giving you an added layer of accountability.
Not interested in promotional emails or SMS? You can opt out of all marketing communications at any time through your account preferences — no hassle, no hidden steps.
Your personal data is safe with us. 1hplus is built on transparency, security, and full compliance with Philippine data privacy law. Ready to experience a trusted online casino? Must be 21 years or older to register.
21+ only · PAGCOR regulated · Data Privacy Act compliant · Gambling is addictive. Know when to stop.
21+ Only. Play Responsibly. 1hplus is strictly for players aged 21 and above in the Philippines. Gambling is addictive. Know when to stop. If gambling is negatively affecting your life, please visit our Responsible Gaming page for self-exclusion tools and support resources.